Customer Relationship Management (CRM)
Macra BMS CRM is a complete business relationship system that follows customer interactions from registration to service provision. The Sales person creates an account for every new customer, registering their location, type of trade, payment number and other necessary details. From this profile, the business manages every interaction, including sales, payments, invoicing and account management. It also forms the basis of internal communication and other operational processes.
Business Accounting System
The system tracks every resource spent, calculating monies across all operational expenditure. It also tracks approvals, complete with time stamps, authorizing people and recipients. This process gives the business clarity, and also tracks accounting numbers which makes auditing easier. If done consistently over time, the business can use the data to plan and budget for funds. More importantly, if gives the business a good expenditure curve, which is one of the most important features of a Business Management System used in business growth and expansion.
Payment Processing
Once the customer is on-boarded, invoice sent and goods/service fulfilment done, Macra BMS helps the business track and manage payment processing. It redirects the collections team to follow through payments, and manage expectation. If done consistently, it shines some light on end-to-end sales processing and management, as well as revenue projects. Essentially, it manages debt management, a critical factor in the FMCG sector.
Budget Oversight
Oversight managers such as the CFO and CEO find this sector important as it shares the financial health of the company. It interprets planning and execution in literal terms, giving light on which function needs more resourcing, readjustment or removal. In the long, this information makes it possible to plan ahead, grow and expand. For businesses with multiple activities, the central leadership can oversee budget utilization remotely, making it one of the best features of a Business Management System.
Stock Management
As an extension of the sales function, every resource within the system can order, pre-order and align with the stock availability anywhere any time. For sales people, they have a visual of what to sell and when to do so. Procurement can know when to order, what to order and the frequency. More importantly, the store management team can plan stock fulfilment, which is an important component in logistics. The central management can use the information for business development and estimating growth patterns and parameters.